FAQs

Reservations cannot be confirmed and prices may change till payment is made. AET Travel completes all the reservations on your behalf. As part of our communications, we will indicate to you the deposit required in order to secure your holiday booking.

Best way to proceed is to complete our payment/credit card authority form, print & sign. AET Travel recommends either of the following methods to send your information securely:

1. Phone: Complete the form with the exception of (card type, card number, expiry date, verification code), sign, then scan & email to info@aettravel.com.au. AET Travel will then call you for your credit card details. We will then ensure all reasonable secure methods are used when making bookings with the third party providers to confirm your holiday.
2. Dropbox: If you use Dropbox, or any other of the numerous file-sharing services, you can share the document instead of sending it via email. Dropbox uses modern encryption methods to both transfer and store your data such as Secure Sockets Layer (SSL) and AES-256 bit encryption. Complete the form in full, sign, then scan & save in Dropbox. Share a link to the completed payment form file by either emailing or texting the link to: info@aettravel.com.au or +61 439 204084. For more information on Dropbox please click. We will then ensure all reasonable secure methods are used when making bookings with the third party providers to confirm your holiday.

For providers that do not require an immediate deposit your credit card number will be supplied as security for the booking. Your card is not debited until arrival.

The deposit required is dependent upon the provider’s requirements involved in your specific itinerary. You will be informed of the deposit amount, as well as any remaining payments required prior to travel and any outstanding amounts payable upon arrival. A statement will clearly display payments made, payments outstanding and when payments are due.

Credit Card is the only accepted payment option.

Currencies may vary depending on the providers used for your holiday booking. Generally payment will be processed in AUD unless indicated otherwise.

AET Travel values the security of all your personal information. It is important with your credit card detail that this is communicated via one of the options highlighted above (phone or Dropbox). AET Travel then stores this information securely until the completion of your holiday. Your credit card details are used only for the purposes of securing/payment for your holiday as agreed by you.

Yes, you can use a number of credit cards if you wish. The providers for your booking sometimes only accept some credit card types – this will be communicated at time of booking.

It is likely some credit card surcharges will apply and are dependent on the provider.

All bookings are a confirmed with a Final Itinerary which quotes all confirmation numbers, provider contact details and booking details. Your Final Itinerary also includes AET Travel contact details, destination information, activity information, payment status indicating monies paid and monies outstanding.

Yes. It is mandatory to have a valid visa to enter Australia. To apply for a visa entry to Australia please visit and you can complete this application for an electronic travel authority online. There are 3 electronic visas on offer which vary dependent on your passport nationality. Application is easy and 90% of applications are processed within 4 days (check website). It is recommended you apply at least 2 weeks prior to travel. The criteria for applying for an eVisitor (Electronic visa) is you must be outside of Australia to use this service, you have an eligible passport (please refer to above website to determine eligibility) and you are intending to visit Australia temporarily. An eVisitor visa is valid for 12 months from date of issue.

If your passport is not eligible to use the eVisitor service you will need to visit the local Australia consulate in your country to organise your Visa.

It is mandatory to have a valid visa to enter New Zealand. If you are from a visa waiver country you must hold an NZeTA before you travel. You can apply online. Allow up to 72 hours for processing, but it could take as little as 10 minutes. The NZeTA has a 2 year validity. To check eligibility & apply please visit the official New Zealand immigration website.

Your passport has to be current in order to travel, and has to contain some blank pages. In addition, please be aware that most countries require travellers to have at least six months validity remaining on their passports beyond the period of intended stay. Immigration authorities may refuse entry if you arrive with less than this. Airlines and passenger shipping lines may refuse to carry you if your passport has inadequate validity.

AET Travel highly recommends you have Travel Insurance for your holiday. Essentially travel insurance covers you from the date of your departure until your return for any unforeseen circumstances: illness/lost luggage/airlines run late so you miss connections/strikes/medical requirements in transit or in Australia. AET Travel is happy to provide travel insurance for your holiday.

Gratuities and tipping in both Australia & New Zealand are not compulsory nor expected. However, it is accepted if you feel that you have received good service.

The legal age to drink or purchase alcohol is 18 years or over in both Australia and New Zealand.

It is important that you check your phone has been unlocked/opened to enable use of foreign SIMs prior to your departure. We recommend you consider purchasing a local SIM card at the airport upon arrival. The staff at the airport are well used to helping international visitors with the right choice of pre-paid SIM for your holiday.

Australia: Look out for the following telco shops Telstra/Vodafone/Optus. My recommendation is Telstra as they have the best coverage in Australia.

New Zealand: Look out for the following shops NZ Telecom/2Degrees/Vodafone.

Many accommodation providers offer WiFi access free of charge, and some offer a faster service for a minimal upgrade charge. It is reasonable to expect that if you are visiting a remote or country location that your internet access is likely to be non-existent or slower than in the major cities.

Pack clothes that travel well and can be added and removed in layers to adjust to the conditions. Packing a rain/wind proof jacket would be recommended, all year round if you are visiting southern Australia and New Zealand. Don’t forget to pack a hat to protect you from our sun – the UV is particularly strong in both Australia and New Zealand. Also, consider packing a beach towel for each person as a lot of accommodation providers do not provide these.

Renters must present their current foreign Driver’s License. To drive in Australia or New Zealand you need to have a current and valid driving licence that is printed in English. If it is issued in a language other than English, it must be accompanied by a certified English translation of the license or a current international driver’s permit. Both the International Drivers Permit and the driver’s national driver’s license must be presented at the time of rental.

The minimum age for renting cars in Australia is essentially 21 years old and the minimum age in New Zealand is typically 25 years old. A young drivers surcharge may be applied to the rental period for drivers between the ages of 21-24 years of age.

In both Australia & New Zealand we drive on the left hand side of the road.

Children 7 and under are required to be in a belted car seat. For further detail please refer to the following relevant websites for driving in Australia or New Zealand.

Australia: To familiarise yourself with the Australia driving rules prior to arrival please click

New Zealand: To familiarise yourself with the NZ driving rules prior to arrival please click

In the unfortunate event of a cancellation of your holiday please be aware that cancellation fees and costs may apply. The consultancy fee is non-refundable. Extra cancellation fees may be charged by AET Travel. All other providers including Accommodation/Tour/Transport and other third party providers may have cancellation policies that impart fees for cancellations anytime inside 90 days of arrival. This applies particularly in peak time.

AET Travel will do our best to gain 100% of refunds where appropriate based on supplier policies. With this in mind please be aware that cancelling your holiday or making major changes is likely to incur fees. As almost every property, activity and other business may have different rules and conditions please ask if you would like to be made aware of each of these.  We strongly advise that you purchase travel insurance that will hopefully cover you for cancellation and interruption costs.